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Frequently Asked Questions

Find answers and general information quickly

What is Surefront?

What does Surefront do?

Surefront is a B2B communication solution for brands, retailers and wholesale buyers and sellers. We pick up where traditional PLMs have left off, enabling sellers and buyers to communicate in a single visually appealing shared space where all messages, product lines, RFQs, order adjustments and POs take place and are organized in simple and easily retrievable fashion. 

Surefront is the industry’s first Product Lifecycle Management (PLM), Product Information Management (PIM), and Customer Relationship Management (CRM) software. Powered by patented Immersive Collaboration Technology (ICT), Surefront takes a giant leap past traditional PLM software.

What does having a “3-in-1 unified system” mean?

Our platform combines product development, merchandising, and customer management into one cohesive solution. This eliminates the need for separate systems and reduces the complexity and cost of juggling multiple software tools—and the integrations between them.

 
Is Surefront a Product Lifecycle Management PLM tool?

Surefront is much more than a traditional PLM but still has many similar functions. Whereas a traditional PLM is a great inter-company tool used to build products, it lacks in its ability to empower companies to easily and seamlessly collaborate and communicate with others outside the organization, i.e. contractors, overseas factories, designers, brands and retailers.

What does Surefront do that a traditional PLM does not?

Traditional online PLM tools may start the product lifecycle, but they don’t complete the full go-to-market loop. Once PD teams are ready to hand off products to internal sales teams, you are back in the email log jam with PDFs, Excel and image attachments, slowing your speed to market.

Surefront takes a giant leap past traditional PLM software by managing your entire product lifecycle from PD to market. Not only does Surefront pick up where PLM tools have left off, its patented technology also allows suppliers to engage vendors more efficiently.

Is Surefront Global Trade Management GTM software?

Much like a traditional GTM, Surefront seeks to strengthen the relationship sellers and retailers have with their overseas suppliers and partners. Surefront enables product development teams to seamlessly communicate with these overseas suppliers no matter their country or region. 

How is Surefront unique?

Surefront takes a giant leap past PLM software by managing your entire product lifecycle from PD to market. Its patented technology is a massive evolution of the traditional wholesaler and buyer relationship removing the logjam of PDFs, Excel sheets, image attachments and email overload and replacing it with a single collaborative environment where images, product details, line sheets, quotes and purchase orders can all be created, viewed and edited at once. 

Why is this better than email attachments?

Surefront is 75% more productive than email due to its unparalleled collaborative abilities that simply do not exist in static email form. Traditional methods of product development, wholesaling and buying can take dozens of emails filled with PDF, Excel and image attachments to execute a single order. Surefront enables you to build, collaborate and edit documents without ever leaving the page.

Is this a marketplace?

Surefront is a Product Lifecycle Management (PLM) collaboration tool, it is not a marketplace that sources new buyers and sellers. 

Do I need Surefront if I already have a digital catalog?

Digital cataloging is just one of the many capabilities that Surefront features. Even if you use a tool that allows you to easily share a digital catalog you still do not have the ability to build quotes, finalize purchase orders, customize products, and collaborate within that digital catalog. We know, because we patented the ability to accomplish all those tasks in a single space. 

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Benefits

How does the platform ensure high adoption across all departments?

We’ve built enterprise-grade capabilities within an intuitive, user-friendly interface. This means team members across design, production, supply chain, and leadership can quickly learn, navigate, and maximize its functionalities without extensive training.

Can I connect the platform to my existing ERP system?

Absolutely. Our open API allows for seamless integration with any ERP solution. You can continue using your preferred ERP while leveraging our platform for streamlined product lifecycle management and collaboration. 

We connect with the major ERPs such as SAP, Oracle, NetSuite, and Acumatica. 

 

Is Surefront compatible with other technology solutions?

Our goal is to unify communications and workflows for your internal and external teams. To help our clients best achieve this goal, Surefront is built to facilitate integration with ERP, DAM, PLM and PIM systems.

How does the system shorten product development lifecycles?

Our patented collaboration tools and integrated task management streamline communication and approvals. With everyone working in the same environment—from designers to suppliers—product development moves faster, cutting down time-to-market.

 

Can I collaborate externally with factories and suppliers?

Yes. We offer real-time collaboration with external partners. Factories can be granted secure access to your development process, so they see updates in real-time. This greatly reduces the back-and-forth typically associated with approvals and feedback loops.

 

How does the platform maintain data consistency?

All product data, conversations, tasks, and documentation are centralized in one database, down to the SKU level. This ensures teams are always working with the most up-to-date information, eliminating version-control issues and duplications. An audit log also provides updates made across all your users. 

 

What communication features does the platform offer?

Our in-app chat provides notifications and logs a complete conversation and document history by SKU. This makes it easy to track discussions, decisions, and approvals tied to each product, all within the platform—no more searching through endless email threads.

 

Does the system include a storefront or marketplace?

Yes. You can easily create and manage a company storefront/marketplace that showcases your products—including specs and designs—to potential buyers. This reduces the need for external e-commerce solutions and keeps everything in one place.

How do I manage and track sales?

Surefront offers robust sales management tools that let you monitor order history and sales performance down to the SKU level. This visibility helps with forecasting, production planning, and replenishment decisions.

 

What type of analytics does the platform provide?

We offer advanced analytic reporting that covers the entire product lifecycle—from development timelines to sales performance. You can generate reports on demand or schedule regular reporting to keep stakeholders informed.

 

Are there tools for generating line sheets, tech packs, or purchase orders?

Absolutely. The system lets you create professional line sheets, tech packs, and exportable PO spreadsheets directly from your centralized product data. This streamlines communication with vendors and helps keep documentation consistent.

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How does Surefront compare?

How is this compared to NuORDER, Bamboo Rose, Joor or Brandboom?

Surefront is the industry's first Full Product Lifecycle Management (FPLM) software with patented collaboration abilities that place it miles ahead of other wholesale, PLM and eCommerce platforms. These other platforms may allow you to share digital catalogs and line sheets, but they do not enable sellers and buyers to share AND collaborate on those documents in single space. 

How does this compare to sales rep software like RepZio or Brandwise?

Surefront is not a sales rep app that allows you to process credit card payments. It is a tool that empowers sellers and buyers to communicate and collaborate on catalogs, line sheets, products, quotes and orders. 

How does this compare to a marketplace like RangeMe or Faire?

Surefront is not a marketplace. It is the industry's first Full Product Lifecycle Management (FPLM) tool that empowers sellers and buyers with a patented technology to seamlessly communicate and collaborate on catalogs, line sheets, products, quotes and orders. 

How does this compare to a B2B eCommerce platform like BigCommerce, NetSuite or TradeGecko?

Surefront is not an eCommerce platform that allows you to process credit card payments. It is the industry's first Full Product Lifecycle Management (FPLM) tool that empowers sellers and buyers with a patented technology to seamlessly communicate and collaborate on catalogs, line sheets, products, quotes and orders. 

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Account Management

How can the oldest stars in the Universe be older than the Universe?

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Why doesn't the Solar System expand if the whole Universe is expanding?

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Are quasars really at the large distances indicated by their redshifts?

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Can objects move away from us faster than the speed of light?

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Are galaxies really moving away from us or is space just expanding?

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Why do we think that the expansion of the Universe is accelerating?

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Payment and Billing

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Why doesn't the Solar System expand if the whole Universe is expanding?

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, rhoncus ut, imperdiet a, venenatis vitae, justo. Nullam dictum felis eu pede mollis pretium. Integer tincidunt. Cras dapibus. Vivamus elementum semper nisi.

Are quasars really at the large distances indicated by their redshifts?

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, rhoncus ut, imperdiet a, venenatis vitae, justo. Nullam dictum felis eu pede mollis pretium. Integer tincidunt. Cras dapibus. Vivamus elementum semper nisi.

Can objects move away from us faster than the speed of light?

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, rhoncus ut, imperdiet a, venenatis vitae, justo. Nullam dictum felis eu pede mollis pretium. Integer tincidunt. Cras dapibus. Vivamus elementum semper nisi.

Are galaxies really moving away from us or is space just expanding?

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, rhoncus ut, imperdiet a, venenatis vitae, justo. Nullam dictum felis eu pede mollis pretium. Integer tincidunt. Cras dapibus. Vivamus elementum semper nisi.

Why do we think that the expansion of the Universe is accelerating?

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, rhoncus ut, imperdiet a, venenatis vitae, justo. Nullam dictum felis eu pede mollis pretium. Integer tincidunt. Cras dapibus. Vivamus elementum semper nisi.

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Getting Started

How can the oldest stars in the Universe be older than the Universe?

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Why doesn't the Solar System expand if the whole Universe is expanding?

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, rhoncus ut, imperdiet a, venenatis vitae, justo. Nullam dictum felis eu pede mollis pretium. Integer tincidunt. Cras dapibus. Vivamus elementum semper nisi.

Are quasars really at the large distances indicated by their redshifts?

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, rhoncus ut, imperdiet a, venenatis vitae, justo. Nullam dictum felis eu pede mollis pretium. Integer tincidunt. Cras dapibus. Vivamus elementum semper nisi.

Can objects move away from us faster than the speed of light?

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, rhoncus ut, imperdiet a, venenatis vitae, justo. Nullam dictum felis eu pede mollis pretium. Integer tincidunt. Cras dapibus. Vivamus elementum semper nisi.

Are galaxies really moving away from us or is space just expanding?

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, rhoncus ut, imperdiet a, venenatis vitae, justo. Nullam dictum felis eu pede mollis pretium. Integer tincidunt. Cras dapibus. Vivamus elementum semper nisi.

Why do we think that the expansion of the Universe is accelerating?

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, rhoncus ut, imperdiet a, venenatis vitae, justo. Nullam dictum felis eu pede mollis pretium. Integer tincidunt. Cras dapibus. Vivamus elementum semper nisi.

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